Job Summary : Microsoft service engineer

 Organisation : Microsoft

Job Profile: Senior Engineer

Job Location : Pune, Maharashtra

Job Description :

As a part of this team you will be working in 24x7x365 multi-disciplinary operations support function and will be responsible for Monitoring and Escalating the Infrastructure and Healthcare Products related issues.This is an integral job function within the Global Technology Solutions team that ensures the overall production site health and the performance of core customer facing journeys. 

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Job Roles

• Work on multiple Azure Cloud Services.
• Learn Monitoring , System Administration and Cloud Native Skills: 
• Monitor different tools and applications to identify issues with infrastructure, platform and/or products.
• Monitor alerts mailbox and event management systems for alarms. 
• Monitor application dashboards for indications of incidents. 
• Execute routine checklists to validate reliability, system functionality and perform health checks. 
• Key point of contact & responsible for coordination of all infra related support issues internally or with vendors, ensuring support issues are resolved within the SLA and to the satisfaction of the customer. 
• Interacting with internal stakeholders, vendors, and external customers to assist them with their queries and requests –service requests, emails, and calls. Keeping stakeholders / customers informed about the outages / change updates. 
• Windows / Linux vulnerability management, updates & upgrades 
• Application updates, upgrades & deployments 
• Active participation in incident bridges and help drive them towards resolution. 
• Embody our culture and values

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or related field and 1-3 years of technical experience as a part of either Global IT Operations, Network Operations Center, System Administration, Cloud Administration, Product Technical Support or global incident management.
• Exposure to NOC monitoring tools – Nagios, Zabbix, Graphana, Sumo, Zenoss, New Relic, App Dynamics, Prometheus ,etc.
• Exposure to NOC ticketing tools – Jira, Remedy, Salesforce etc
• Linux server and / or Windows server administration, and operational support skills in a hosted production environment.
• Working experience in supporting and troubleshooting large scale hosted and / or cloud based distributed systems covering application layer, platform, OS, and infrastructure layers.